About David Hayden

David Hayden is the creator of The Hospitality Formula Network, a series of websites dedicated to all aspects of the restaurant industry. He is also the author of the book Tips2: Tips For Improving Your Tips and Building Your Brand With Facebook.

Author Archive | David Hayden

restaurant labor

Why Restaurants Are Expensive: Labor

In the previous post of this series, I discussed why food is increasingly more expensive for restaurants. This was a good first step in explaining why the price of food is higher at restaurants than it is in grocery stores and, it is just one of the factors at play. Another reason why it is […]

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Why Restaurants Are Expensive: Food

In the first part of this series, I want to address the most basic standard of comparison on restaurant prices: food. Countless times I have heard and overheard tables say, “I could buy that for X at the grocery store.” While it is true that you can buy beef or chicken at a grocery store […]

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restaurants expensive

Why Is Food So Expensive In Restaurants? An Intro

One of the most interesting parts of writing a blog it that you get to see the search engine terms that lead people to finding your site. It is the best information you can get to understand the motivations of your readers. This information drives a great deal of what I write about on this […]

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Why I Dislike Yelp And The Other Review Sites (Part Two)

In the previous post, I discussed some of the anecdotal reasons I dislike Yelp and other reviews sites. I think they are bad for the restaurant industry and often showcase misleading reviews without a measure of validity. Since my first job in this business I have been told that a satisfied guest will tell a […]

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guest complaint

Why I Hate Yelp And The Other Review Sites (Part One)

I was recently scrolling through my restaurants reviews on one of the major online review sites when I ran across one that looked very familiar. This reviewer spoke of a sandwich that was burnt beyond being edible. She said that she ordered prime rib, but was instead served flank steak. She continued to claim that […]

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