Regardless of the story your friend told you about his cousin’s nephew’s friend’s uncle, restaurant servers do not spit in guests’ food. Also men with hooks for a hand do not prowl lookout point and if you say “Bloody Mary†three times she will not appear. Although the latter would explain why servers, in […]
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About David Hayden
David Hayden is the creator of The Hospitality Formula Network, a series of websites dedicated to all aspects of the restaurant industry. He is also the author of the book Tips2: Tips For Improving Your Tips and Building Your Brand With Facebook.Author Archive | David Hayden
Why We Should Not Ban Tipping In Restaurants
It seems like articles regarding the notion of banning tipping in restaurants have become all the rage. From restaurant owners to food critics, people seem to be lined up to question the value of tipping. It strikes me as odd that no one has sought the input of the people on the front line of […]
Why Restaurants Have Bad Nights
Let’s face it, sometimes restaurants have a bad night. Maybe the food takes too long or your table is not ready when you arrive. It is frustrating. A restaurant that has impressed you so many times before just doesn’t live up to your past experiences. It is easy to be upset. It is also important to remember […]
How To Propose At A Restaurant
Over my years in the restaurant industry, I have witnessed a number of wedding proposals occur during my shift. With Valentine’s Day approaching, and my bachelor status allowing this post not to create the most awkward Valentine’s Day date ever, I decided to spend a few moments to write about some of the best and […]
Do I Have To Tip At Restaurants?
In nearly every radio interview I have ever done someone will call in to ask, “Why do I have to tip?â€Â They feel it would be easier to simply add the price of service into the cost of the meal. It is an interesting question and one that I love to answer. Hidden in the […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.