Yesterday’s post on extra charges for the various items a guest requests caused me to ponder on a larger scale. It is remarkably common to hear guests say, “I could buy that steak/wine/etc at the store for half that much.â€Â This is the same principle as walking into a car dealership and demanding a price […]
About David Hayden
David Hayden is the creator of The Hospitality Formula Network, a series of websites dedicated to all aspects of the restaurant industry. He is also the author of the book Tips2: Tips For Improving Your Tips and Building Your Brand With Facebook.Author Archive | David Hayden
Extras and Upcharges
I received a message the other day from a friend and reader of the blog who is not in the business. She recounted going out to eat and asking for a few extras. When the bill came it was filled with minor charges for each of the items she requested. Her concern was not that […]
Fun Crab Facts and Jokes
They say you gotta give the people what they want. In this case it seems to be crabs. The number of searches I have seen this week that landed on my crab post is overwhelming. So I decided to revisit my favorite decapods. The previous post was a bit more scientific and specific. Today, I […]
Olive Oil and Balsamic Vinegar
Regular readers of this blog may have realized already that I hate getting stumped by my guests. I have spent thousands of hours researching food to prevent this from happening. Last night I was asked a question so simple I should have known the answer. They asked me what makes vinegar “balsamic.â€Â One theory was […]
Espresso Drinks
During the writing of one of these posts between 20 and 60 ounces of coffee is consumed by the author. While Microsoft Word is firing up on my Mac, I start the first pot in one of the three coffee makers in my kitchen. I sit down and write a basic outline while drinking the […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.